FAQ

Q: DO WE JUST SHOW UP, OR DO WE CALL, OR DO WE RESERVE?
A:
 All reservations are made online. On the menu bar there is a link to BOOK NOW where you can see days and time slots available, as well as prices. This is where you can make your reservations. You can simply show up, but there may not be any available time slots. Also, we can only begin games at the scheduled times listed on our website.

Q: HOW MUCH DOES IT COST?
A: The price may vary depending on the room. 60 minute games like the Library are $25 a person, and 75 minute games like the Sanctuary are $30 a person. We do offer a discount when you reserve the whole room and that price is determined by the rooms maximum number of people, so prices will vary.

Q: WHAT IS AN ESCAPE ROOM?
A: Escape rooms are a global sensation where groups of people are "locked" in a themed room full of puzzles and clues, which when solved, will help lead you out within the time limit allowed.

Q: ARE ESCAPE ROOMS SCARY?
A: Typically no; however, there can be some elements that are stressful. Some escape rooms do have scarier themes, such as escaping from zombies. Most escape rooms are just simply fun and exciting.

Q: DO I NEED TO BE GOOD AT PUZZLES OR BE SMART?
A: Not really. We design our rooms in such a way that you are guided through a step by step process. Now, some puzzles may make you think quite a bit, and that is where working with others comes in. Working with others can help everyone come up with different ideas on how to solve the more difficult puzzles. This method helps you think outside the box and come up with a lot of ideas. After a few puzzles you start to learn what kind of thinking is required.

Q: CAN I BOOK A ROOM BY MYSELF?
A: You can, but the only way to guarantee to be alone, or with just a partner or a few friends, is by booking the whole room. Although this may be more comfortable for you, we hope you give a larger group a try. These games can be played with fewer players, but part of the experience is to meet other people and solve the game together.

Q: CAN I CANCEL, RESCHEDULE, AND/OR ARRIVE LATE?
A: Once you place your order and commit to a time we expect you to arrive on time on the day you select. In some cases, you may be allowed to reschedule, but we do not offer refunds. Also, our games are played on a strict schedule and you may not be allowed into the game if it has already begun. Please arrive 15 minutes early.

Q: DO I NEED TO BE AGILE OR FIT?
A: Not really, but you should be able to bend, sit, kneel, and stand with relative ease. This does not mean you can not play, but you may not be able to complete the game if you played by yourself. We do our best to make the environment as accessible as possible. Also, due to the nature of the game, it may be required in some cases for you to leave the safety exit door instead of the escape door.

Q: WHAT AGES CAN PLAY?
A: Some escape rooms are more complicated than others. We do our best to offer some game rooms that are easier. For children under 16, we recommend a parent or guardian to play too. For children under 14, a parent must play along. Games are designed for adults; however, children 10 and older can play and typically do very well. Children under 10 may not appreciate or be able to understand the puzzles.